1 .Understanding and acceptance of terms
You have read, understood and accepted the following terms and conditions, including as may be amended from time to time, in which Shekinah Tours, the tour facilitator, shall be known as the “Company”, which expression shall include its present and subsequent members, employees, servants, helpers, suppliers and/or agents, each of which shall have the benefit of and the right to enforce such terms and conditions.
You warrant that all information you have provided or will provide to the Company, any entity or authority, whether or not in writing, in respect to your application for registration for the tour and the tour itself, is and shall remain true and accurate in all respects.
- Changes of prices, fees & costs
You accept that prices, fees and costs may be subject to changes without notice, including but not limited to those arising from currency fluctuations, increases in air fares, hotel rates, fuel surcharges, taxes and/or charges. Any price, fee or cost quoted, stipulated or certified by the Company at any time whatsoever shall be conclusive save for manifest error.
- What the tour price excludes
The tour price excludes pre/post tour accommodation, room service, room minibar, beverages that are not included in the meal package, laundry service, chargeable internet services, telephone charges, porterage, unspecified meals or tours, excess baggage charges, passport and visa fees, personal and baggage insurance, travel insurance (unless specified), increases in fuel surcharge and taxes (including but not limited to airport taxes), tour price adjustments due to exchange rate fluctuations, fines of any kind, costs of purchases, and all other costs, fees or charges of a personal nature or as may be specified by the Company.
- Deposit & Minimum Number
A non-refundable deposit as stated in the Tour Package is required upon your application to register for the tour. An additional amount as likewise stated is also required for single supplement. This deposit must be paid before the tour deposit collection due date. All tour groups are based on a minimum number of participants. If this minimum number is not reached we reserve the right to cancel or re-cost this tour as appropriate.
You must adhere to the payment plan shown on Page 2 of this form. We reserve the right to cancel your booking if any of the payments are not received by the relevant due date. In the event of cancellation, the cancellation fees set out below will apply.
7 .Late Booking
Higher deposit payments are required for late bookings Full payment is required at the time of booking for all booking received within 4 weeks of departure.
- Bookings on a shared basis
Bookings may be accepted when requested on a share room basis on the condition that the person/s requesting the share reservation agree that although every effort will be made to comply with requests – this is not always possible and we accept no responsibility for any incompatibility between persons sharing twin/triple rooms. No guarantee is given that a share room will be found. If a share room is not available at the time of final payment, either the single room alternative or the cancellation conditions set out will apply.
Meals are as specified in the itinerary. If any meal is not served for any reason whatsoever there shall be no refund or replacement.
Accommodation for adults is usually based on sharing twin or double bedrooms at the nominated or similar standard hotels. For those booking triple-share rooms, the third bed may be a “roll away” bed. Extra beds may be requested at additional cost to be advised and subject to availability at the relevant hotel. While we endeavour to arrange accommodation based on the type of room and bed type requested, the Company shall not be responsible or liable if such cannot be provided by the relevant agent or hotel. The Company reserves right to change the accommodation to a similar class hotel should the need arise.
- Health & Fitness
You will need to notify the Company of any medical condition, disability or mobility difficulty that may affect the functioning of the group. Any participant with a pre-existing medical condition or illness must declare the nature of such condition at the time of booking and make arrangement for the provision of any drugs or other cause of treatment that maybe required during the tour. We may decide at our absolute discretion not to include you in a tour or in any activity if we consider that you are unable to safely participate in that tour or activity as a result of a medical condition or otherwise, or if we consider that your participation may place the safety of other participants at risk. Any relevant health or mobility conditions not adequately disclosed may result in your immediate and direct return to your point of departure at your own expense and without availability of refund. We exclude all liability for any illness, injury or death sustained by you on tour as a result of any pre-existing medical condition. We will not be responsible for, and you agree to release us from, any liability arising out of any medical condition, illness or injury that you may suffer during the tour or as a result of the tour. You should consult your doctor or travel medical specialists in your home state before travel regarding any inoculations, medications & other health precautions that should be taken in relation to travel within the regions comprising your tours.
- Right to Change Itinerary
The Company reserves the sole and absolute discretion to alter any route, itinerary and/or accommodation for any reason whatsoever and on such terms as it in its sole and absolute discretion deems fit without prior notice to any tour participant.
- Changes in Airlines Schedules
We are not responsible for any schedule changes imposed by airlines. Whilst we will do our best to reschedule your touring and accommodation, we are not responsible for any additional costs nor services missed as a result of an airline-imposed schedule change.
- Visa, passport and other travel documents
While the Company may in its sole and absolute discretion assist in making visa applications, the Company cannot guarantee the approval of each such application. It is the responsibility of each registrant to ensure that they possess a valid passport with a minimum of 7 months validity after the date of departure, and shall have the relevant visas, vaccinations and health certificates and all necessary travel documents as required by the relevant government authorities of the countries to be visited.
Each aircraft passenger is permitted one piece of hand luggage and one piece of check-in baggage, the size and weight is dependent on the particular Airline that you are travelling on. Passengers are solely responsible to pay any excess baggage charges.
- Proper behaviour and conduct
Each tour participant is expected to observe proper behaviour and conduct throughout the tour and to respect the customs (including dietary practices) and traditions of the countries of visit and the people therein. At all times, each tour participant shall be punctual, shall attend and participate in all tour activities and shall promptly comply with all directions of the tour guide and/or any tour leader, including but not limited to rotating coach seating arrangements during the period of the tour. By signing up for tours conducted by churches or Christian leaders, the participant understands that it is a 'Christian pilgrimage,' and will honour Biblical/Christian/traditional standards of morality and ethics at all times.
- Exclusion from Tour
You may be excluded from the tour at the discretion of the tour leader/tour guide if you fail to comply with our reasonable instructions while on tour, if you interfere with other tour participants’ enjoyment of the tour, if you jeopardise the safety of other tour participants, if you are engaged in illegal or undesirable behaviour, or if you otherwise become a hazard to yourself or other tour participants. You will not be entitled to a refund and we will not be responsible for any expenses that you may incur if you are excluded from a tour for any of these reasons.
- Responsibility and Liability
Every tour participant participates at his/her own risk of loss or injury to person and belongings. The Company shall not be responsible or liable for any loss, damage, expense, injury or death whatsoever including but not limited to such arising, occurring, suffered or sustained directly or indirectly from any of the following during or in connection with the tour: (a) any delay, accident, mechanical or electrical breakdown, sickness, weather condition, strike, crime, illegal act or omission, act of hostility, terrorism, conflict, war, quarantine or natural disasters; or (b) the denial of any tour participant to board any aircraft or coach, or in the event any tour participant is deported or refused entry to any country or place by any immigration or other authority or for and on behalf of any entity for any reason; or (c) any act, omission, default or neglect of the Company whatsoever. The Company will not be responsible for the care of infants, children, elderly and handicapped participants. The Company reserves the right to politely refuse such participants should they be deemed to be incompatible with the group and/or as instructed by the tour leader/tour guide.
The Company is only acting as an agent and will not be held responsible for any changes, acts of discretion or inconvenience caused by our suppliers and appointed agents. In no case shall the Company or their employees or agents be liable for any causes outside their reasonable control or from any act of omission of the customer.
- Amendment Fee
- Special Request
- No tour extension or rerouting
- Your indemnity to the Company
- Travel insurance
- Consumer claims:
- Translations of this Booking Form